Student Support Services
Here When You Need Us
Ms. Joy Bauman, High School Counselor
Ms. Shari Carter, Middle School Counselor
Learning virtually doesn’t mean learning alone. At MNPS Virtual School, teachers and staff build strong relationships with students, pay attention to their progress and make sure they have the support and resources they need to succeed.
Whether you need help with a class, have a technical issue, need a transcript or driver’s license form, or simply aren’t sure where to turn, our counselors and staff are here to help you find what you need and keep moving forward.
Counselor Help
Need help with academics, personal challenges, college and career planning, or a request like a transcript or school form? Submit a School Counselor Help Ticket to connect directly with your counselor.
Technical Help
Having trouble with Schoology, email, logging into class, resetting your password or using your MNPS-issued device? Submit a Technical Help Ticket to get help with the technology you need for online learning.
Communications Help
Waiting for a response or feedback from a teacher? Students should receive a response to communication within 24 hours, excluding weekends, and feedback on assignments within 72 hours. If you haven’t, submit a Communication Help Ticket.
Driver's License and Permit Support
Full-time students applying for a Tennessee driver's license must request a Compulsory Attendance Form from MNPS Virtual School. To qualify, students must be in good standing with the school's attendance policy, maintain passing grades (60% or higher) and/or stay on track with assignment deadlines.
Requests are processed within 72 hours, and students will receive an email confirmation. Completed forms must be picked up at MNPS Virtual School or mailed upon request. Forms cannot be sent electronically and are valid for 30 days from the date signed. Students must take the completed form to the Tennessee Department of Motor Vehicles. Failure to maintain attendance requirements after receiving the form may result in restrictions or revocation of driving privileges.
For questions, contact Mrs. Bauman, School Counselor.
Transcript Requests
Need a copy of your transcript? Whether you're a current student, a recent graduate or returning to school, we're here to help you get the records you need.
Current students and graduates who attended MNPS Virtual School within the past three years can request transcripts at no cost. Please allow up to 72 hours for processing. You'll receive an email confirmation when your request is complete.
We’re here for all of it. To help you celebrate your successes, navigate your challenges and keep moving forward.
